General terms and conditions (GTC) of hhv.de
Shopping on hhv is possible by using the cart. All products that can be added to the cart can normally be delivered. If a product is no longer in stock, the buyer can still add it to his/her wishlist and will receive an email notification when the product will be available again.
In addition, hhv.de also offers the option of pre-ordering records before their official release date. For the purpose of clarity, hhv.de would like to emphasise that the pre-ordered products cannot be delivered before the official release date.
The vinyl records available for sale include new records as well as used records in good condition. If the condition of used records deviates from the average quality, this is mentioned in the description. In the Detail view of a product (under “Item-Details”), buyers can check whether a product is new or a used one. In the case of used vinyl records, a clearly legible “Used Vinyl" text appears, whereas the “New” text is shown in the case of a new record.
1. Area of applicability
These GTCs are applicable for every order placed with hhv.de irrespective of whether the order has been placed via the website using the “Cart” or by telephone. These Terms are printed in hhv.de catalogues and can be accessed on the Internet under the Link Terms. In addition, these Terms are sent to every customer along with the order confirmation sent by hhv.de (see the Conclusion of a contract).
2. Conclusion of a contract
Orders can be placed with hhv.de using the cart on the website (www.hhv.de) as well as by telephone. The order is a binding offer of the customer to conclude a sales contract.
The sales contract comes into force when hhv.de sends an order confirmation to the customer via an email. If hhv.de does not have the customer’s email address, the sales contract shall be concluded over the phone.
hhv.de can accept the customer’s offer mentioned in the order within 14 calendar days. If this does not happen (no order confirmation, no conclusion of the contract over the phone within the specified period), the customer’s offer shall be considered as rejected.
3. Orders via the website (cart)
Order can be placed via www.hhv.de using a cart system equipped with a secured connection (https-Protocol/SSL-Encryption) in the following three steps. You can find detailed instructions for placing an order using the cart including “screenshots” under the How to order section of www.hhv.de.
The customer can add the products of his/her interest to the cart by clicking the “Cart” function. The customer can use the “To Cart” button (on the right in the navigation menu) to view the cart at any time. He/she can view the products in the cart, their prices and quantities. In the “Quantities” column, the customer can select the "Remove item” function to remove any selected product from the cart.
The customer can click on the “Checkout" button to go to step 2, where he/she must enter the address, email address and telephone number. He/she may also specify a delivery address that is different from the invoice address.
The order is completed in step 3. The invoice and delivery address is displayed again to the customer. He/she can use the “Change data” button to correct the incorrect entries. Before completing the order, the customer must select one of the available payment methods. Once the customer clicks the “Buy” button, it shall be considered that the customer has accepted the Termswhich can be viewed at any time. These Terms can be viewed at any time as a “print version” in the PDF format and saved.
The customer can always cancel the previous order step and make changes. After clicking the “Buy” button, the customer will immediately receive an email indicating the receipt of his/her order. The receipt confirmation is normally sent along with the order confirmation email.
4. Prices / postage / shipping costs
There is no minimum order value at hhv.de. All prices are specified in euros and are inclusive of the statutory sales tax (VAT). Prices specified at the time of concluding the order shall be applicable. The sales tax is specified separately in invoices.
Postage and shipping costs shall be applicable as follows:
a) Shipping costs in Germany
Including Cash In Advance (bank transfer), Sofortüberweisung, Creditcard and PayPal.
- Order value higher than 80.00 Euros
- free shipping
- Order value less than 80.00 Euros
- 3.99 Euros
Cash on delivery
The COD (cash on delivery) option is applicable only in Germany.
In the case of the cash on delivery option, a COD charge of 5.00 Euros is levied in addition to the postage and shipping costs.
- Order value greater than 80.00 Euros
- 5.00 Euros
- Order value less than 80.00 Euros
- 8.99 Euros
hhv.de does not impose additional charges for the packaging of the parcel.
In the case of cash on delivery via DHL, an additional delivery charge of 2.00 EUROS shall be added to our COD charge of 5.00 Euros, which must be paid directly to our shipping partner DHL at the time of delivery. Thus, the COD cost via DHL is 7,00 Euros. This delivery charge shall not be applicable in the case of cash on delivery via UPS.
b) International shipping
Shipping costs for deliveries outside Germany are listed in the shipping cost table on www.hhv.de.
Additional customs duties and charges are applicable for deliveries in non-EU countries.
- http://ec.europa.eu/taxation_customs/index_en.htm for infos regarding customs duties
- http://auskunft.ezt-online.de/ezto/Welcome.do for information on turnover tax
- http://xtares.admin.ch/tares/login/loginFormFiller.do especially for Switzerland
5. Payment conditions / reservation of proprietary rights
hhv.de accepts payments per bank transfer, Paypal, Sofortüberweisung, Creditcard (Visa, Master Card and American Express) and per cash on delivery (only available for Germany).
The money must be transferred to the bank account specified when concluding the contract. The customer must bear the transactions charges applicable for money transfer.
Sofortüberweisung is an easy-to-use direct money transfer method that complies with the high security standard of online banking and TÜV-certified data protection. A registration is not required, transfer money to an intermediate account or send credit card details. sofortüberweisung.de uses the sofortüberweisung.de payment form, which is secured and not accessible to dealers, to automatically transfer money from your online banking account in real time. The amount is transferred immediately and directly to the seller’s bank account. Products can then be immediately dispatched and services can be immediately rendered.
The procedure prescribed by PayPal is used for payments via PayPal. If payments are made via PayPal, hhv.de does not receive the customer’s bank account details.
For credit card payments, hhv.de works with the “ipayment” payment system of 1 & 1 Internet AG which is certified as per the highest level of security standard PCI DSS (Payment Card Industry Data Security Standard). The customer needs to enter the essential credit card and payment details online using the ipayment interface.
As a result, hhv.de does not receive the customer’s details. The data is transferred using a secured connection (SSL-encrypted). The customer’s credit card account is debited once the order is completed.
The following cards are accepted: Visa Card, MasterCard and American Express
Cash on delivery
In Germany, hhv.de also offers the “cash on delivery” option. In this case, the payment is made when the forwarding company delivers the goods. The customer must bear the additional COD charge of 5,00 Euro.
Reservation of proprietary rights
Except for the cash on delivery option (see below) and for the pick-up of products from the hhv.de Selected Store (see below), the customer is under obligation to pay the entire purchase price in advance within fourteen (14) days after receiving the order confirmation sent by hhv.de or after the contract conclusion over the telephone (advance payment). The product will be dispatched after receiving the payment. The deadline shall be considered to be met if the specified amount is credited to the hhv.de account before this period expires (the value date in the account statement is considered as the payment receipt date).
Until the entire payment is made, products remain the property of hhv.de. and hhv.de reserves the right to refuse to deliver the promised service if the products are not available. If the payment has already been made, a credit note for the purchase price will be sent to the customer and is adjusted against the next order or the payment is refunded at the request of the customer.
If the ordered product needs to be delivered in a foreign country (especially outside Europe), the customer must bear the applicable import duties (primarily customs).
If the customer picks up the products from the hhv.de Selected Store (Revaler Straße 9, 10245 Berlin), he/she also has the option of paying in cash in addition to EC and credit card.
6. hhv.de’s right to rescind
If hhv.de does not receive the payment within the 14-day payment period mentioned in point 5 (1), hhv.de is entitled to withdraw from the contract. After receiving the order, hhv.de reserves the ordered products for the customer. If the products are reserved, they are not available for sale to other customers. In order to sell the ordered products to other customers, hhv.de may withdraw from the sales contract if payment is not received within the agreed period.
If the customer has opted to pick up the products from hhv.de Selected Store, products are kept there for fourteen (14) calendar days starting from the first working day after the order. If the customer fails to pick up the product within this period, hhv.de is entitled to exert its right to rescind.
7. Shipping / delivery time
Orders are dispatched via DHL (Germany) and FedEx (outside of Germany) by default.
If the products cannot be delivered because the customer is unavailable or he does not pick them up, they will be returned to hhv.de., which will then contact the customer.
8. Acceptance of the delivery by the customer
The customer should not accept packages that are visibly damaged on the outside without registering a complaint, as this will make the verification of a damaged consignment during transit at the cost of hhv.de difficult or may rule out such a possibility. When accepting the delivery, the customer must therefore ensure that the delivered package is not damaged on the outside. If the package is visibly damaged and therefore damage to its contents is obvious, the customer must show this to the delivery agent and let the delivery agent make a suitable note and should retain a copy of this note.
9. Right of cancellation
Customers of hhv.de reserve the right of cancellation in accordance with the provisions of the Distance Selling Regulations.
10. Cost bearing agreement in the event of cancellation
If the right of cancellation is exerted, it is agreed that the customer shall bear the regular costs of the return delivery if the delivered products correspond to the ordered ones and if the price of the products to be returned does not exceed 40 euros or, even by higher amounts if a contractually agreed payment is subsequently cancelled by the customer but the order was nonetheless shipped. In all other cases, the customer need not bear any costs for the return delivery.
In case of orders placed by customers residing in other countries, whether EU or non-EU territory, the following applies:
If the right of cancellation is exerted, it is agreed that the customer shall bear the regular costs of the return delivery.
Our customers are therefore entitled to revoke their declaration to conclude a contract in accordance with the following cancellation notice.
11. Disclaimer notice
The warranty is based on statutory regulations. In the case of complaints, we request that you send the proof of purchase by submitting a copy of the invoice and the corresponding product (along with a copy of the invoice) to HHV Handels GmbH, Attn: Returns, subject (invoice No.), Grünberger Str. 54, 2nd courtyard on the left, 4th floor, 10245 Berlin, Germany.
Normal wear and tear of products shall not be considered as justifications for warranty claims. In the case of textiles, hhv.de would like to place an emphasis on carefully observing the washing instructions given on the labels on the product. hhv.de shall not be responsible for any claims arising due to cleaning methods deviating from the prescribed ones.
13. Applicable Law
For all disputes arising from this contract, the law of the Federal Republic of Germany shall exclusively apply excluding the UN Convention on the International Sales of Goods.
14. Concluding provision
If one of the provisions in these General Business Conditions becomes ineffective, it does not affect the validity of the remaining provisions.
15. Vendor information
HHV Handels GmbH
Grünberger Str. 54
2nd courtyard on the left, 4th floor
- +49(0)30 29 38 12 40
- +49(0)30 29 35 20 55
Owner, Managing Director: Thomas Ulrich
VAT ID No.: DE263440712