How to order

Your online order in three steps:

Step 1

Pick a product and select it by clicking on the button “Add to Cart”. Once you have added all desired products to the shopping cart, click “View Cart”. Here you will also find the number of available Bonus Coins, which you may redeem for appropriately labeled products. Click on “Checkout” to start the next step.

Step 2

In order to place your order you have to create an account. If you have already registered with us, you may log in with your email address and password and view your account, where you will also determine the billing and shipping address as well as the method of payment and shipping type.

Step 3

During the last step you have the opportunity to review your entries, redeem a gift certificate or promotional code and sign up for our highly acclaimed newsletter. It is important that you read and accept our Terms & Conditions before completing your order. You may now submit your order to us by clicking on “Buy”. As soon as we have received your order, we will send out a confirmation email to you containing all information on further procedures. Any existing credit in your customer account will be allocated to your order.

May I place orders by phone?

Of course! You may also place your order by calling our Customer Service: Monday to Friday between 9 am and 7 pm at +49 (0)30 2938 12 40. To speed up the process, please have the product numbers and/or the order number ready.

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