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INFOHHV »For The Culture«Corona Updates

Coronavirus crisis

+++++ UPDATE January, 19th 2021+++++

Due to lockdown, unfortunately the HHV Store will remain closed until further notice.

Due to increased order volume we ask for your understanding that we cannot accept telephone inquiries as usual at the moment. If you have any questions regarding orders, please contact us at service@hhv.de.

Parcel delivery is NOT delayed, orders will be shipped within 24 hours.

Thank you for your understanding & stay safe!

Your HHV team

+++++ UPDATE December, 15th 2020 +++++

Due to another lockdown, unfortunately the HHV Store will remain closed between December 16th, 2020 and January 10th, 2021.

Orders on www.hhv.de are possible as usual and our shipping team does everything in their power to get the parcels on their way to you within 24 hours. However, there may be occasional delays: if this is the case, we kindly ask for your understanding.

To make sure your order arrives on time for Christmas, please note our shipping deadlines.

Merry Christmas & stay safe!

Your HHV team

+++++ UPDATE June, 5th 2020 +++++

Due to increased order volume and (due to Corona) reduced capacities in our customer service team, we ask for your understanding that we cannot accept telephone inquiries as usual at the moment. If you have any questions regarding orders, please contact us at service@hhv.de.

Parcel delivery is NOT delayed, orders will be shipped within 24 hours.

Thank you for your understanding and stay safe!

Your HHV team

+++++ UPDATE April, 21st 2020 +++++

The measures taken to reduce the spread of the coronavirus are being relaxed gradually – also in Berlin. We are therefore happy to announce that our HHV Store will re-open on Wednesday, April 22nd!
However, due to ongoing precautionary measures for an indefinite period of time we cannot offer the usual Store Pick-Up.

In order to protect our customers and employees we have taken following measures at the store:

• no Store Pick-Up for now
• our employees will wear protective masks upon need
• the area around the checkout will be equipped with an additional barrier
• disinfectant is available
• floor indications help keeping the minimum 1,5m distance
• max. 10 people at the store at the same time (incl. staff)

If you feel like visiting our HHV Store, we ask you to protect yourself and others inside by keeping your distance.

Stay safe!
Your HHV team

+++++ UPDATE March, 16th 2020 +++++

The developments related to the coronavirus crisis are moving at an unprecedented rate and are currently causing many unanswered questions. It is therefore important to us to inform you shortly about how we deal with the crisis here at HHV.

1. We adhere to the recommendations of the institutes and authorities and implement very quickly all the necessary and newly added measures in order to curb the spread of the virus: from increased hygiene in the HHV premises to home office and the closure of the HHV Store in Berlin Friedrichshain from March 18, 2020 until further notice.

2. Our webshop remains open 24/7 and we have managed to get the packages to you as usually within 24 hours. Our shipping service providers have also taken appropriate measures to minimize the risk of infection. However, there may be delays in shipping – we hope for your understanding.

3. We will keep you up to date on this page. Feel free to drop by for current questions or contact our customer service.

Last but not least: stay safe, be considerate of other people and support each other!

Your HHV team

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