Instructions for withdrawal

Right of withdrawal

The customer can withdraw from a sales contract (the order) within 30 days starting from the day that the customer or a third party other than the carrier and indicated by the customer acquires physical possession of the goods. Within this time frame no reasons for withdrawal have to be given.
To exercise the right of withdrawal the customer has to inform us (HHV Handels GmbH, Zur Alten Börse 55, 12681 Berlin, Germany, Phone +493029381240, Fax +493029381255, E-mail by way of a clear statement (e.g. by letter, fax or email) of his/her decision to cancel the sales contract. For this purpose s/he can use the use the model withdrawal form enclosed in the shipment but it is no requirement.
Informing us about the decision of withdrawal can also be done electronically via the withdrawal form on our website []. Should s/he opt for the electronic form, we will issue a confirmation of withdrawal via email.
To comply with the right of withdrawal time frame, it is sufficient that the withdrawal notice is communicated within this time frame.
Unless the parties have agreed otherwise, the consumer will not have a right of withdrawal:

  1. for the supply of sealed audio or sealed video recordings or sealed computer software, the right to cancel ceases if the goods become unsealed after delivery
  2. for the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications
  3. the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities, if the contract provides for a specific date or period of performance.

Effects of withdrawal

If the customer withdraws from this contract, we shall reimburse all payments received, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about the decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as the customer used for the initial transaction, unless we have expressly agreed otherwise; in any event, the customer will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or the customer has supplied evidence of having sent back the goods, whichever is the earliest. The customer has to return the goods to us within 30 days starting from the day he has informed us of the withrawal from the contract to the following address HHV Handels GmbH, z.Hd. Retouren, Zur Alten Börse 55, 12681 Berlin, Germany. The customer shall send back the goods without undue delay and in any event not later than 30 days from the day on which s/he has communicated his decision to withdraw from the contract to us. The deadline shall be met if the customer sends back the goods before the period of 30 days has expired. Within the Federal Republic of Germany the customer bears the direct costs of returning the goods if the return label provided or retrospectively issued is not used. Customers, returning goods from other countries, generally bear the direct cost of a return.The customer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of the cancellation notice

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)
- To: [HHV Handels GmbH, Zur Alten Börse 55, 12681 Berlin, Germany; Fax: +49(0)30 29 35 20 55; E-Mail:]
I / We ( * ) hereby give notice that I / We ( * )withdraw from my / our ( * ) contract of sale of the following goods ( * ) / for the provision of the following service (*)
- Ordered on ( * ) / received on ( * )
- Name of consumer(s),
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper),
- Date
( * ) Delete as appropriate.

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