Thank you for your interest in hhv.de. We respect the privacy of our customers and users. We strictly abide to the legal provisions when processing your personal data in line with our services. Therefore, we would like to provide you with detailed information on what data is collected when you visit our website and use the offers made there and how it is subsequently processed or used. As the data controller, we have implemented numerous technical and organisational measures, to ensure the best possible and complete protection of the personal data processed via our website.
1. Controller / data security officer
The controller for the processing of your personal data is the HHV Handels GmbH, Zur Alten Börse 55, 12681 Berlin, Managing Director: Thomas Ulrich, District Court of Berlin-Charlottenburg, HRB (Commercial Registry no.) 117211 B; VAT ID no.: DE 263 440 712
HHV Handels GmbH
Zur Alten Börse 55
Tel.: +49(0)30 29 38 12 40
Data security officer:
Mr. Karsten Knappe
c/o DGI Deutsche Gesellschaft für Informationssicherheit AG
2. Security of data transmission
To ensure the security of your personal data during transmission, we use state of the art SSL encryption procedures. You can recognise encrypted data transmission by the “https://www.hhv.de” at the beginning of the browser line. Personal data includes, for instance, your name, your address or email address as well as other data you communicate to us when registering or creating a customer account. Only submit your confidential information if SSL encryption is activated.
3. This is how we use your data
Cookies are text files, which are stored on your computer and which enable analysing your use of the website. For example, information regarding the operating system, the browser, your IP address, the website you previously accessed (referrer URL) as well as the date and time of your visit to hhv.de. Cookies enable determining which websites are preferably accessed. Consequently, we can better adjust the content of our pages to the visitors of our website and optimise our offers. Furthermore, this information serves automatically recognising you during your next visit to hhv.de and making navigation easier for you. For example, cookies allow the user to remain logged in permanently, so the repeated entry of the login data is not necessary.
Cookies cannot be used to start programs or transmit viruses to a computer.
You can also use our website without cookies. If you do not want your computer to be recognised, you can prevent cookies from being stored on your hard drive by choosing “do not accept any cookies” in your browser settings. Please refer to the instructions from your browser manufacturer, to see how this is exactly done. If you do not accept any cookies, this can lead to functional restrictions in our offers. You can delete cookies, which were already placed on your computer, at any time. Alternatively, you can set your browser to block cookies from our domain. However, we would like to point out that you may then not be able to use the full range of the functions on hhv.de.
3.2 Server data / server log files
Inter alia, the following data transmitted by your web browser to us or our web space provider is collected for technical reasons. This data includes:
- browser type and version
- operating system used
- web page from which you are visiting us (referrer URL)
- web page you are visiting
- date and time of your access
- your Internet Protocol (IP) address.
This anonymous data is stored separately from your possibly indicated personal data and is not attributable to specific individuals. It is analysed for statistical purposes, to be able to optimise our website and our offers. We reserve the right to subsequently review this data if we become aware of concrete indications of illegal use.
With the newsletter, we periodically inform you about us and our offers. We use the so-called double opt-in procedure for subscribing to our newsletter; that means we will not send you a newsletter via email until you click on a link in our notification email confirming that you would like to receive our newsletter. No other data is collected. Your data is not forwarded to third parties. Excluded from this are solely partner companies, which are responsible for the technical procedure involved in sending the newsletter.
With the subscription to the HHV newsletter, we store your IP address and the subscription date. This storage solely serves as proof in the event that a third party misuses an email address and subscribes to the newsletter, without the authorised individual being aware of this.
Our newsletters contain so-called tracking pixels, which enable us to detect whether and when an email was opened. Furthermore, link clicks are analysed within the newsletter. We store this data, to allow us to ideally adjust our newsletters to the wishes and interests of our subscribers. Therefore, the data collected in this manner is used, to send personalised newsletters to the respective recipients.
3.4 Product recommendations via email
At random intervals after a purchase with HHV you will receive product recommendations via email. You will receive these irrespective of whether or not you subscribed to a newsletter. By sending you these emails, we would like to provide you with information on our products, which you may be interested in based on your last purchases and your wish list in our shop. In the process, we strictly observe the legal provisions.
Insofar as you no longer want to receive any product recommendations or any kind of promotional content, you can object to this at any time without any costs arising for this other than the transmission costs in accordance with the basic rates. A written notification addressed to the contact details stated in Chapter 1 (via letter or email) suffices for this purpose. Of course you can also find an unsubscribe link in every email.
3.5 Contact form
Our website provides you with the option of contacting us via email and/or using a contact form. We only use your email address to process your enquiry as well as for possible follow-up questions.
3.6 Google services
We use the following services of the Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA on our website:
Web analysis with Google Analytics
We use Google Analytics, a web analysis service of the Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA on our website. We entered into an agreement with Google for order processing and fully implement the legal provisions for the use of Google Analytics.
We use the “Activation of the IP anonymisation” feature on this website. In this case, your IP address is already truncated by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area and therefore, anonymised. The full IP address is only transmitted to a Google server in the USA and truncated there in exceptional cases.
Using cookies, information such as the operating system, the browser, your IP address, the website you previously accessed (referrer URL) and the date and time of your visit to our website is collected. The information on the use of our website, which is created in this manner, is transmitted to a Google server in the USA and stored there. Google uses this information to analyse your use of our website, to compile reports on the website activity for the website operator and to provide other services associated with the use of the website and Internet. Insofar as required by law or insofar as third parties process this data on behalf of Google, Google will also transfer this information to these third parties. This use is anonymised or pseudonymised. You can find more detailed information on this directly at Google.
You can prevent the collection of the data created by the cookie and relating to your use of the website (incl. your IP address) by Google as well as the processing of this data by Google. However, we would like to point out that you may then not be able to use the full range of the functions on this website.
- Select the respective setting in your browser software
- Click on this link: Disable Google Analytics
- An opt-out cookie is placed, which prevents the future collection of your data when visiting this website: At the same time, a collection on this website by Google Analytics and for this browser is prevented in the future, as long as the cookie remains installed in your browser.
Google Conversion Tracking
If you accessed our website from a Google ad, Google AdWords places a cookie on your computer. This cookie is no longer valid after 30 days and does not enable identifying you personally. If you visit certain pages of our website and the cookie has not yet expired, we and Google can detect that you, as a user, clicked on one of our ads placed at Google and were connected to our site. The information collected with the help of Google serves compiling statistics on visitors for our website. These statistics show us the total number of users, who clicked on our ad and furthermore, which pages the respective users then accessed. However, we as well as other advertisers do not receive any information via “Google AdWords”, which allow identifying users personally.
You can prevent the installation of the cookies by means of the respective setting in your browser, for instance using the browser setting, which disables the automatic placement of cookies in general or specifically only disables the cookies from the “googleadservices.com” domain.
Using this service, ads can be placed for users, who already visited our website in the past.
Every time the “Google Maps” component is accessed, a cookie is placed by Google, to process user settings and data for the display of the page on which the “Google Maps” component is integrated. This cookie is normally not deleted by closing the browser but rather expires after a specific time, unless you already deleted it manually.
3.7 Facebook services
On some of our pages, we use the following communication tools of the Facebook Ireland Limited Hanover Reach, 5-7 Hanover Quay, Dublin 2 Ireland (hereinafter “Facebook”).
Facebook Pixel Website Custom Audiences
This tool enables us to supply ads on Facebook, which are tailored to your interests. In the process, an irreversible and non-personal checksum (hash value) is basically generated from your user data, which can be transmitted to Facebook for analysis and marketing purposes. Therefore, the content is controlled anonymously solely based on encrypted values, for which one specific value is also always created for a specific identification value, without sending the plain data to us or Facebook. Data transmission takes place using TLS (Transport Layer Security). The Facebook cookie is activated for the Website Custom Audiences product.
Additional information regarding the purpose and scope of data processing and use of the data by Facebook as well as your setting options to protect your privacy can be found in the Facebook privacy policies, which, inter alia, can be found at facebook.com/ads/website_custom_audiences and facebook.com/privacy/explanation. If you would like to object to the use of Facebook Website Custom Audiences, you can do this in your Facebook account settings here.
Facebook like button
hhv.de integrate the Facebook „like button”. You can find an overview of the Facebook plugins here. Every time access is made to our website, which is equipped with such a component, this component initiates that the browser you are using downloads a corresponding display of the Facebook component. This process informs Facebook of the precise page within hhv.de you are currently accessing. When you access our page while you are logged in to Facebook, the information collected by the component shows Facebook the precise page you are accessing and allocates this information to your personal account on Facebook. If you click the “like” button for instance or if you make respective comments, this information is transmitted to your personal user account on Facebook and stored there. Furthermore, the information that you visited our site is transmitted to Facebook. This takes place irrespective of whether or not you clicked the component.
3.8 Share function via AddToAny
Through a double-click procedure, our website offers the option of sharing content in social networks via the AddToAny service. While using this service, cookies are being employed. The so collected data (for example access time or browser language) will be sent to AddToAny to the USA.
Further information on data processing and privacy by AddToAny can be found under addtoany.com/privacy. Here you will find the type of data being processed as well as the purpose. HHV is not involved in the processing of the enlisted data.
We use components of YouTube, LLC 901 Cherry Ave., 94066 San Bruno, CA, USA, a company of the Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA, at hhv.de. In this connection, we use the option “extended data protection mode” provided by YouTube.
When you access a page with an embedded video, a connection is made to the YouTube servers and at the same time, the content is shown on the web page following an instruction to your browser. According to YouTube, data is only transmitted to the YouTube server in the “extended data protection mode”, in particular which of our web pages you visited, if you watch the video. If you are simultaneously logged in to YouTube, this information is allocated to your member account at YouTube. You can prevent this by logging out of your member account prior to visiting our website. Additional information on YouTube’s data privacy was made available by Google here.
3.10 Affiliate marketing
We use affiliate tracking cookies at hhv.de, to collect sales and/or leads (website visitors, who were acquired through online marketing measures) accurately. These affiliate tracking cookies do not store any personal data. Only the identification number of the intermediary partner as well the reference number of the advertising media you clicked on is collected. This information is required to handle payments between the website operator and the HHV. If a transaction is completed, the partner identification number serves the allocation of the commission to be paid to the intermediary partner.
You can prevent the installation of the cookies by means of a respective setting in your browser software; however, we would like to point out that you may then not be able to use the full range of the functions on our website.
3.11 Payment service providers
If applicable, your data can be transferred to one of the following payment service providers, which are respectively named in the order process. Payment can only be made using the online payment methods indicated in the shop.
If payment is made using PayPal, we transfer your data to PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, in line with the order. In the process, HHV does not have any access to the data pertaining to the customer’s bank details. You can find additional information on PayPal’s data privacy here.
For credit card payments, HHV collaborates with the “ipayment” payment system of the 1 & 1 Internet AG, 1&1 Internet SE, Elgendorfer Str. 57, 56410 Montabaur, which is certified in accordance with the highest level of security standard PCI DSS (Payment Card Industry Data Security Standard). The customer enters the required credit card and payment data online via the ipayment interface. As a result, HHV does not have access to the customer’s respective data. Data transmission takes place via a secure connection (SSL encrypted). The customer’s credit card is charged when the order has been completed. More detailed information on how 1&1 handles personal data can be found here (German).
You have the option of paying for your order using Sofortüberweisung. In this case, payment is handled by the Sofort GmbH, Theresienhöhe 12, 80339 Munich. The Sofort GmbH is part of the Klarna Group. Additional information on data privacy for this payment method can be found here (German).
C.O.D. (cash on delivery)
Furthermore, in Germany, HHV accepts cash on delivery payments. In this case, payment is made upon delivery by the shipping company DHL, to which your data is transferred.
For order processes using advance payment/bank transfer, you transfer the amount to be paid to our company account within the specified period. We treat the bank details we receive from you strictly confidential and solely transfer them to our logistics partners for the purpose of order processing.
3.12 Shipping providers
HHV collaborates with the following shipping providers, to which, depending on your shipping preferences, your data – and only the data required for order processing – is transferred. DHL, Hermes, UPS, FedEx and Deutsche Post (letter post).
3.13 User registration
We offer you the option of registering on hhv.de. The personal data you voluntarily submit to us in the process, such as name, address as well as date of birth and email address, is processed for the purpose of our offer.
We use the email address indicated during the registration process for important changes, e.g. regarding the scope of our services or for technically required adjustments, to inform you of these.
Furthermore, we store your IP address and the date as well as time of your registration after you register on our site. This serves cases, in which a third party misuses your data and registers on our site without your knowledge; as protection on our part. Data is not transferred to third parties.
3.14 Guest orders
You have the option of placing orders as a guest. If you decide to use this type of ordering, you do not have to create a customer account before placing an order. Please note, that you have to re-enter your data for every additional order and that some of our website features are not available when ordering as a guest (e.g. wishlist features).
3.15 Customer / contract data
We only process your personal data, insofar as this is required for substantiation, content design or change in legal relationships (master data). We only process personal data pertaining to the usage of our website (usage data), insofar as this is required to enable or bill the use of the service.
3.16 Trusted Shops
Seal of approaval
The “Trusted Shops Trustbadge” is integrated on hhv.de to display the Trusted Shops seal of approval and if applicable, the collected feedback as well as for the offer of the Trusted Shops products to buyers after an order.
This serves protecting our predominant legitimate interests in an ideal marketing of our offer in line with a balancing of interests. The Trustbadge and the services associated with it are an offer provided by the Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne.
When accessing the Trustbadge, the web server automatically stores a so-called server log file, which e.g. contains your IP address, date and time of access, data volume transmitted and the requesting provider (access data) and which documents the access. This access data is not analysed and is overwritten seven days after your session on the website has been terminated, at the latest.
Other personal data is merely transferred to Trusted Shops if you have decided to use Trusted Shops products after completing an order or if you have already registered to use Trusted Shops. In this case, the contractual agreement you made with Trusted Shops applies.
Evaluation requests via email
In order to improve, we rely on feedback from our customers. A few days after receiving your HHV parcel, you will receive an evaluation request via email. The data that we pass on to Trusted Shops are email address as well as order number and date. If you do not want to receive such emails from Trusted Shops, you will find an unsubscribe link the evaluation request.
3.18 Employment ads
If you apply for a job at HHV, we process your application information for the purpose of carrying out the application process, among other things electronically. In particular, processing is done electronically if the application documents are submitted to us electronically, for instance via email.
If your application results in the conclusion of an employment contract, your submitted data can be stored in your personnel file for the purpose of the customary organisational and administrative processes in compliance with the relevant legal provisions.
In the event that your job application is unsuccessful, the data you submitted is automatically erased two months after notification of rejection.
This does not apply if a longer retention period is required by law (for example for the burden of proof in compliance with the German General Act on Equal Treatment) or if you explicitly agreed to a longer retention period.
4. Legal basis for the processing of personal data
We only process your personal data, insofar as this is required for substantiation, content design or change in legal relationships (master data) or if the law dictates the processing of personal data or if you have explicitly agreed to said processing.
5. Processing based on legitimate interests
By law, we are entitled to protect other legitimate interests to process personal data, unless the interests or basic rights and freedoms of the data subject prevail.
6. Transmission of personal data to third parties
Your personal data is only forwarded or transferred to third parties if this is required for the purpose of contract implementation – in particular forwarding of order data to suppliers – or for billing purposes or if you have previously agreed to this.
A transmission of your data to third parties without explicit consent, for instance for advertising purposes, does not take place. All providers are obligated to observe the applicable data protection requirements.
7. Storage duration of personal data
We store personal data pursuant to legal requirements and as long as required to render a service, which you ordered or gave your consent to, provided that there are no other legal obligations such as retention periods under commercial or tax law.
8. Your rights regarding data privacy
At all times, you have the right to information regarding the storage of your personal data; also in regard to its origin, the recipients, whom the data was transferred to and the purpose of data processing.
You have the right, to request us to immediately correct your inaccurate personal data or to complete incomplete personal data for the purpose of processing.
An erasure of the stored personal data is conducted, provided that you revoke your consent for storage, you object to the processing of your personal data, the keeping of data is no longer required to fulfil the purpose pursued with the storage or storage is impermissible based on legal specifications.
Restriction of processing
In the event that you dispute the personal data stored in connection with you or if you require the personal data for the assertion, exercising or defence of legal claims but at the same time, we do no longer require this data, you can request the restriction of the processing of said personal data.
Furthermore, you can restrict the processing for the period from lodging an objection against processing to the decision and the granting of such.
If the restriction of processing your personal data takes place, this data is no longer processed.
In the event that processing your personal data is required based on a legitimate interest, on our part as well as on the part of a third party or the processing is required to perform a task in the public interest or is being exercised in public authority, you have the right, for reasons resulting from your specific circumstances, to lodge an objection against said processing at any time.
In the event of an objection, we no longer process your personal data, unless we can verify compelling grounds requiring protection, which predominate your interests, rights and freedoms or require processing for the assertion, exercising or defence of legal claims.
This right to object also applies to direct advertising and profiling in connection with it.
You have the right to revoke consent given for the use of data at any time. The legality of processing conducted based on the consent remains unaffected by this until revocation.
9. Provision and non-provision of personal data
As a matter of principle, you can visit hhv.de without submitting any personal data. We do not store any personal data in this connection. However, we would like to point out that you may then not be able to use the full range of the functions on our website. We solely analyse statistical data, to improve our services; said data does not allow us to personally identify you.
10. Change of purpose for the processing of personal data
As soon as we intend to continue processing the personal data for a purpose other than the purpose the personal data was collected for, we will inform you of this other purpose prior to this further processing.
12. Questions, suggestions and complaints
You also have the right to lodge a complaint with the responsible supervisory authority regarding the processing of your personal data:
Berliner Beauftragte für Datenschutz und Informationsfreiheit