You will receive a confirmation email from us as soon as we have received your payment.
Please note that the payment confirmation you receive from Paypal or from your credit card institute does not automatically imply that we have already received your payment.
Any existing credit in your customer account will be allocated to your order.
You will receive an order confirmation per email. This email contains the invoice amount and your order number, as well as further important order information. As soon as we receive the total amount your order will be shipped (according to the availability of the items) within 24h (working days).
Our bank account details
- Account holder
- HHV Handels GmbH
- Deutsche Bank Privat- und Geschäftskunden AG
Paypal is the option for a fast, easy and safe payment of your online order. You need to be registered on Paypal in order to be able to use this service. During the ordering process you will be redirected to the Paypal website after choosing it as payment method. You will then be able to log in and link up the account with your creditcard or your bank account. These details will only be saved on Paypal and will be available for any further purchase without having to enter them again.
The credit card payment is an easy, safe and fast payment method. We accept Visa, MasterCard and American Express. The payment process takes place via the 1&1 Internet AG “iPayment” system. As soon as the order is completed your card will be charged with the correspondent amount.
Please keep in mind that the email confirmation of your order does not automatically mean a receipt of payment. Also notice that you will have to enter your credit card information for each new order, since these details are not saved.
Sofortüberweisung allows a real time bank transfer via your German online bank account.
You will need:
- Online bank account
- Account number
- Bank routing
- PIN and TAN of your online bank account
Just choose Sofortüberweisung as payment method, enter your account number and bank routing in the form and confirm the payment with PIN and TAN. The bank transfer will be carried out immediately, so that your order can be shipped within 24h (working days), according to the availability of the ordered items.
Cash on delivery
With the cash on delivery option you will pay the order with the receipt of the delivery. This service has an additional charge of 5,00 with UPS or DHL. DHL charges an extra 2,00Euro for the postal delivery. This sum is assessed by the transport company, so it will not be included in our invoice. Altogether the cash on delivery costs are 5,00 Euro with UPS and 7,00Euro with DHL.
Please notice that this payment option is only available for deliveries within Germany. The amount may not exceed 500 Euro.
Change Payment Method
If you want to change the payment method of your order you can do so by accessing all your unpaid orders in your customer account. You will find the list under ‘My Orders’. You can individually select your orders via ‘Show Order’. Once you have opened the order, you can select one of four payment methods from a drop down menu, i.e Cash in Advance, Credit Card, PayPal or Sofortüberweisung. If you do not want one of these four payment methods but Cash on Delivery (available only within Germany) or Store Pick-Up (in Berlin/ Germany), please contact us and we will gladly change it for you. In any case we are happy to change the payment method for you.