How to change your order or add an item

Change shipping address or payment method

You can change your order until it has been processed by our shipping department. This applies in particular to the payment and shipping method as well as the delivery address. To do so, please contact our customer service by phone, e-mail or contact form. Here you can check the status of your order and change the shipping address or the payment method directly. Please note that the delivery address cannot be changed for the „HHV Store Pick-Up” shipping method.

Combine orders or add items

If you would like to add additional items to your order, please secure the respective items by placing another order. The orders can then be combined in your customer profile under My Orders. Orders that have already been partially shipped or orders with the shipping method „HHV Store Pick-Up” cannot be combined. After processing, you will receive an updated order confirmation/invoice from us by e-mail. Please note that subsequent changes may delay the processing of your order. If pre-orders are included, the reservation may be postponed and may be adversely affected in the event of possible under-delivery by our suppliers.

Order cancellation

If you have accidentally placed an order or you have changed your mind, we will be able to cancel the order unless our shipping department has already processed it. To cancel an order, please contact our customer service via phone or email.

You can check the status of your order here. With your order number you can access all order information and the online withdrawal form.