Orders

You can view your orders any time by logging in to your customer account using your email and password. As an alternative you can also view your order by clicking on the links in the respective order confirmation email.

How can I view the status of my order?

Click here to view the status of your order.

What’s the status of my order?

“Waiting for payment”
The payment still has not been received.

“Preparing for shipment”
We have received your payment and your order is being processed. The order is usually shipped on the following working day.

“Completed”
Your order has been packed and was handed to our shipping company.

“Sent to Store”
The order was sent to our shop.

“Cancelled”
The order was cancelled.

Where is my order?

You can view the tracking number of your order in your Customer Account

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